1. Services
We provide (including but not limited to):
- Cloud and network infrastructure services
- Gateways, virtual networks, transit, exit nodes, and DNS services
- Virtual access points(VAPN), CDN / FastConnect(FC/FCDN), Layer-3 and Layer-2 connectivity(L2P/L3C)
- Proxy and encrypted network traffic services
- Access to the X2NET virtual network
- Cloud computing, virtual servers, storage, and GPU resources
- AI-related services and associated projects
Service availability, features, and performance may vary by location and plan. We may modify, suspend, or discontinue any service with reasonable notice where practicable.
2. Eligibility
You must be at least 18 years of age (or the age of majority in your jurisdiction) to use paid services.
By using the services, you represent that you have the legal capacity to enter into these Terms.
3. Account Registration and Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Providing accurate and up-to-date information
We may refuse registration, suspend, or terminate accounts that we reasonably believe pose a risk to the security, integrity, or lawful operation of the services, or that violate these Terms.
4. Acceptable Use
You agree to use the services only for lawful purposes and in compliance with all applicable laws, including the laws of Singapore and the laws of your place of residence.
Prohibited activities include, without limitation:
- Any activity that violates applicable laws or regulations
- Unauthorised access, hacking, reverse engineering, or attacking our systems or other users
- Distribution of malware, spam, or engagement in fraudulent or deceptive practices
- Infringement of intellectual property, privacy, or other rights of third parties
- Excessive or abusive use that degrades service quality for other users
- Using the services to circumvent lawful content restrictions or sanctions in a manner that violates applicable law
We reserve the right to investigate and take appropriate action (including suspension or termination) for violations.
5. Fees, Payment and Changes to Services
Some services are offered free of charge; others are paid.
We may change pricing or convert free services to paid services with reasonable prior notice. Continued use after the effective date of a price change constitutes acceptance of the new fees.
Failure to pay applicable fees may result in suspension or termination of the relevant service.
We may adjust service features, capacity, or availability for operational, security, or legal reasons.
6. Refund Policy
Eligible refunds (all of the following must apply):
- The service is unusable due to a failure on our side (e.g., hardware failure or insufficient quota attributable to us)
- You submit a refund request within 14 days of the original purchase date (or within the remaining unused period for longer subscriptions)
Non-refundable cases:
- Promotional, discounted, or gifted packages
- Purchases made through third-party resellers (contact the reseller)
- Issues caused by your local network, device, ISP, or configuration
- Subjective dissatisfaction (e.g., latency preferences, preference for another provider)
- Temporary interruptions lasting less than 48 hours
Process:
- Contact support with your order number and reason.
- We will investigate in good faith.
- Approved refunds will be processed within 14–30 business days, subject to payment channel timelines.
- A reasonable administrative fee (currently SGD 5 or equivalent) may be deducted.
- The used portion of the service will be deducted on a pro-rata basis.
We reserve the right to limit the number of refund requests per natural person to prevent abuse.
7. Intellectual Property
All intellectual property rights in the services, software, documentation, and related materials remain our property or that of our licensors.
You are granted a limited, non-exclusive, non-transferable licence to use the services in accordance with these Terms.
8. Disclaimer of Warranties
The services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by Singapore law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the services will be uninterrupted, error-free, or completely secure.
9. Limitation of Liability
To the maximum extent permitted by Singapore law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunity.
- Our total aggregate liability arising out of or in connection with these Terms or the services shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under Singapore law.
10. Indemnity
You agree to indemnify and hold us harmless from any claims, losses, damages, and expenses (including reasonable legal fees) arising out of your use of the services, your breach of these Terms, or your violation of any law or third-party rights.
11. Suspension and Termination
You may stop using the services at any time.
We may suspend or terminate your access immediately if you breach these Terms, or with reasonable notice for operational or legal reasons.
Upon termination, your right to use the services ceases. Provisions that by their nature should survive (including limitation of liability, indemnity, and governing law) shall survive termination.
12. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, government actions, network failures of third parties, or pandemics.
13. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via the website or by email where practicable.
Continued use of the services after the effective date of the updated Terms constitutes acceptance of the changes.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC for the time being in force.
- The seat of arbitration shall be Singapore.
- The language of the arbitration shall be English.
- The number of arbitrators shall be one.
Alternatively, either party may seek interim or conservatory relief from the courts of Singapore.
15. General Provisions
- If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Our failure to enforce any right or provision shall not constitute a waiver.
- These Terms constitute the entire agreement between you and us regarding the services and supersede all prior agreements.
- You may not assign these Terms without our prior written consent. We may assign them freely.
